FAQs

Q. Can I purchase an extended Warranty?

Extended warranties are available for most parts. Please contact our sales representatives for more details.

Q. How long does it take to ship?

New and remanufactured parts will be shipped within 24 hours if available in the inventory. Used parts are generally shipped within 24 hours if they are disassembled and tested. Otherwise, extra time will be needed for disassembly and testing which depends on the backlog of work of the supplier.

Q. How do I return a defective part?

Your must request a Return Merchandise Authorization (RMA) from our Customer Care department by calling us at 1-866-997-7278. Please refer to Returns and Warranties section for a complete discussion of our Return Policy.

Q. What is the warranty on parts?

Please refer to Returns and Warranties section for a complete discussion of our part warranty.

Q. How much is the shipping?

Our shipping costs are estimates only. We cannot commit to a shipping charge until we get a final estimate from our shippers which depends on the weight and size of the package and destination. We will inform you if the shipping costs are higher by more than 10% from the estimate and give you a chance to cancel your order if you decide to do so.

Q. When do I pay for the part?

You are obligated to pay for a part at the time you place the order. Our system will authorize the transaction at that time. Unless the part is shipped immediately, you have two hours to cancel an order without incurring any penalties. Even though we authorize your card at the time of placing the order, we will not charge your card until we determine that our part in stock meets our required quality and performance standards.

Q. Is the part I want in stock?

Items listed on our main search tool are generally available at the specified prices based on our last inventory update. However, many more used and new parts are not listed on our database and are available to you by calling our sales representatives at 1-866-997-7278.

Q. How do I find my car parts?

We offer a number of different options to search for your part. The main search tool on our home page allows you to search for the most available auto parts based on our latest update of inventories from our various suppliers. You may also prefer to talk to one of our sales representatives by calling 1-866-997-7278 who will assist you with finding the right replacement part for vehicle.

Q. Is your website secure?

All financial and personal transactions on this website are protected by SSL server technology, which ensures that the exchange of information is kept safe and confidential. We do not sell or share your user information with any third party. Your record of transactions on our site is kept confidential and used for order followup and analysis only.